RETURNS & CANCELLATION POLICY
*Please read and make sure you fully understand our refund policy prior to making any payment.
Web Design and Web Development
Payments for design and/or development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by P11 Technologies Inc. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Other Digital Marketing Services
Payments for Search Engine Optimization, PPC, Social Media Management, Content and other digital marketing services are nonrefundable, and P11 Technologies Inc. does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All setup fees are nonrefundable as they are applied to costs immediately incurred by P11 Technologies Inc. in initiating services. If a project is cancelled or postponed, all monies paid are retained by P11 Technologies Inc. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Please see your project proposal and agreement for specific details on cancellation fees and minimum commitments.
Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is tantamount to fraud and is an inappropriate (and possibly illegal) legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Website Hosting
Payments for web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If you do not use the account, payment for hosting services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 30 days after the due date of payment not received.
Account Termination for Violation of these Terms
P11 Technologies Inc. reserves the right to disable and/or terminate a user’s account if a user is found in violation of these terms. Accounts terminated due to policy violations will not be refunded.
Request Procedure
Refunds must be requested by sending an email to admin@p11.ca. Requests received by any other method including direct email to a staff member or forum private message cannot be considered or processed.